This section is a reminder to keep your cup or glass half full and not generalize each situation to be cemented in stone wither on the phone or in person when it comes to dealing with individuals.
Each person comes with their own truths and experiences. This section is a reminder, there is room daily for improvement when it comes to listening, each story is a lesson itself.
I believe "Empathic Listening" is a valuable asset for dealing with anyone you are guiding to help with their next future educational goals.
