Very nice, Nina! It's what we call "exploring the environment". In former training programs this "probing" was designed to only serve the needs of the admissions rep. Sort of finding out what is wrong (need) and then positing the school as the solution. Newer approaches add questions and discovery to help the prospective student find out what is going on in their life and what their options are. More of a counseling approach vs. sales approach. Many of the areas you mention are useful to help the student figure things out. What other questions might you add to help them discover things?