It is important to maintain a simple but effective record-keeping system. It is also important to adopt a system for managing e-mail messages to reduce the time you have to spend responding to them. Some guidelines for managing counselling via e-mail are: Avoid promising immediate responses or advise learners to state the purpose of their inquiry very clearly in the Subject. On the other hand, it is important to be aware that there are different learner profiles: noisy, quiet, disruptors, intimidators, or procrastinators.
