This module has been a good reminder of what I've heard in leadership training sessions in the past. Communication, communication, and communication is the most needed soft skill, though there are many others. I will work on my verbal communication and my written communication. I tend to use filler words when I am not confident in the content. I forget words sometimes so having notes will help.
I come across as abrupt with being concise in written communications. I need to explore ways to come across as "friendly" and "supportive" without being long winded.
