Communicating Effectively Across Modalities | Origin: AC104
This is a general discussion forum for the following learning topic:
Admissions Communication Strategies to Inspire Students --> Communicating Effectively Across Modalities
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
I learned that the same message can feel different depending on how I send it. A call feels personal, an email can be read again later, and a text is quick and easy. Not every student likes the same method, so I want to use the one that works best for them.
I plan to ask students early how they like to be contacted. After a call, I'll send a short email with next steps so nothing gets missed.
Clear communication goes beyond what you're saying and how you're structuring the information - there's external factors that play a role in attention spans and understanding. For example, someone distracted by a particularly busy background during a video call meeting may not retain information compared to an instructor who in a calm, quiet atmosphere that is free of distractions.
Clarity and credibility are the foundation for the flow of communication between the admissions representative and the interested party.
I have learnt that it is important to communicate using all the available channel to ensure the student gets the information accurately and to clarify changes in information immediately as they occur.
Communication and how we deliver them (modalities), when to switch and which is more effectively understood to the one receiving the information plays a key roll.
