Soraya Georges

I learned that communication works best when it follows a system, not one message at a time. Set follow-up steps, saved templates, and a tracker help make sure no student gets missed.

I learned that the same message can feel different depending on how I send it. A call feels personal, an email can be read again later, and a text is quick and easy. Not every student likes the same method, so I want to use the one that works best for them.

I plan to ask students early how they like to be contacted. After a call, I'll send a short email with next steps so nothing gets missed.

I've learned that pacing the conversation and paying attention to how the information is being received matters just as much as the information itself.

I've learned that admissions communication means reading the room, not just delivering information. A nodding student avoiding eye contact may be overwhelmed, not agreeing. Treating each conversation as unique—not routine—is what makes someone feel heard.