I learned that many of my past management issues had to do with communication 

I like the information on how to handle negative feedback.  there are times when some administrators use words or show actions that make the situations that happen at work appear to be totally you.  Ilike the information that you must separate yourself from the critisim and deal with the issue at hand.  Love it!  You are not the mistake!!!

non verbal communication is just as important as verbal. 

be honest and sincere when speaking with people.

Communicate with students in a forum they use: instagram, snap chat, texting.

Know what you want to say then say it as briefly but completely as posible.

Best presentation are those that have been throughly research and practiced. Having an icebreaker at the begining allow for smooth opening to topic.

listen.

LISTEN EMPATHETICALY 

non verbal communication is a valuable thing to pay attention to when talking with someone. 

avoid generalizations, provide examples and be precise 

I have learned some new ways to communicate with my coworkers. some of the skills I over use and some i need to use more.

Customize presentation for each situation.  Planning ahead and being clear makes all the difference in the world.  

knowing the subject matter make for a more interesting and practical lecture.

communication is the key to success

If done constructively, receiving and responding to feedback is mutually beneficial to both to the employee and the boss for growth and achievement of the organizational goals and objectives. 

Be simple, clear, factual, considerate, formal, diplomatic, sensitive and tactful.

1. Stop talking! One can't listen when continously talking!

2. Active, effective and empathetic listening builds confidence, trust, understanding, honestly, and self-esteem for both employees and bosses. 

3. A 'request for listening' is not same as 'request for advice'. 

4. Active listening leads to a positive and rewarding  work environment. 

5. Superior Listeners are the most powerful members of any group as they listen more effectively and ask more questions. 

6. Always listen actively and empathetically. 

1. Feedback from non verbal communication/behavior is more reliable than, spoken or written communication. 

2. Misunderstanding of non- verbal communication by some individuals have resulted in their living lonely and isolated lives.

3. Deciphering a non-verbal cue is difficult as it's community or culture specific.

A case that comes in mind is direct eye contact. Looking directly into someone's eye during a conversation might be assumed to convey truth telling and respect in one culture, yet in another culture, it might convey total disrespect ( equivalent to glaring or hauntyness) and lack of remorse  in  a different culture! Be careful… >>>

Don't label people, be objective and focus on sharing ideas, what's observable, specific, valid, constructive and useful in making an employee better.

Listen with empathy, be positive and keep it private. 

Get an appropriate time to praise and encourage employees on what they are doing right for the institution.