I learned that we collect a lot of data but we rarely use it to interrogate our assumptions. The real value isn't in the numbers themselves. It's in what we're willing to learn from them, especially when they challenge us.
I plan to do a complete data inventory of our program, starting with disaggregated outcomes by subgroup. I want to find the uncomfortable truths (who we're serving well and who we're not) and build our improvement plan around that, not around what we already know works.
