Wendy Cockron

From this module, I learned that many online student challenges fall into seven key competencies, from self‑management to virtual collaboration. Understanding these areas helps identify where students need support. I plan to apply this by quickly pinpointing the specific competency behind a student’s issue and offering targeted, practical guidance to help them succeed.

I learned how important strong working alliances are for student success, especially in online settings. The distinction between a customer‑service mindset and a helping‑profession mindset helped me see how meaningful, supportive relationships directly influence retention and campus climate.

I plan to apply this by communicating with warmth, being proactive in reaching out to students, and creating interactions that build trust and clarity around goals. Strengthening these one‑on‑one connections will help students feel supported and more engaged in their learning.

 I learned how strongly an instructor’s presence and communication style influence student motivation in an online environment. 

A deeper understanding of how to enhance student learning and outcomes.