I have gained a great deal of knowledge in this course. We have to set the standards and be the example. I honestly belive that true leadership should have Integrity, trust, Morals, and ethics characteristics. We are the professionals and students are watching our actions and take to heart the example we show. Its like our parents use to say, when you are in public, understand that you represent more than ourself. These students are our customers and our goal is to ensure excellent customer service.