Sheylia Castro

The teamwork relies on essential behaviors such as active listening, giving and receiving feedback, and sharing ideas and experiences.
These actions create a space of trust where every member feels valued.
They also strengthen collaboration by encouraging diverse perspectives.
Ultimately, these behaviors are key to achieving common goals effectively.

I have learned that effective collaboration does not mean always agreeing or getting along, but rather managing conflicts in a constructive way.
I understood that it is essential to defend one’s own ideas with respect and keep an open mind toward different perspectives.
I also realized that clear rules and processes strengthen interactions and help achieve goals.
Finally, I confirmed that teams that resolve differences and generate solutions achieve the best results.

I have learned that each generation has different communication styles and preferences, and recognizing them allows for a better connection with students.

I learned that in an educational institution, different generations coexist, each with their own needs and expectations, and adapting communication and student services requires recognizing those differences.
I realized that active listening and effective questioning are essential to understanding their personal experiences, while personalization and empathy help build trust and a sense of belonging.
Finally, I came to understand that generational diversity is a true asset that enriches the educational experience.

Construir relaciones es un proceso que muchas veces requiere más de una interacción. El reto es generar confianza y seguridad en el potencial alumno para que pueda expresar sus necesidades y motivaciones. Solo a través de la escucha activa y las preguntas adecuadas que orienten la conversación hacia su verdadera motivación podremos evaluar si el curso que ofrecemos realmente cumplirá con las expectativas u objetivos del potencial alumno. Otro punto importante es alinear la misión y la propuesta de valor con lo que el alumno necesita. Es fundamental brindar un acompañamiento continuo y atender las dudas del potencial alumno en… >>>

Always take into account fair consumer practices

The education sector faces constant challenges, for example, in new media comunications, but most with admissions practices. That is why it is relevant to be updated, to have a daily plan to carry out the best practices in admissions. For this, there are online publications available.

If you offer online education inside or outside the state, you must have all the information and communicate it to the student or future student. Also, the Commission meets 6 times a year and this meeting is televised, so we have 6 opportunities to know what can or cannot be done.

The rule is clear, it is important to have a knowledge of the Enrollment Agreement and be prepared to answer questions, also about the transfer of creditm the student and future students must understand that the transfer of credit to their institution or from their institution to another school is not guaranteed. 

The admissions staff has an important role and responsibility, to comply and be transparent with the information provided to students and prospective students.