It is important to know about your school. To help prospective students and current students you must know what your school offers, or where you can lead them to find the information they need. Also knowing your faculty and staff so you can be up to date with new information that changes throughout the time of being an agent. As an agent it is important to properly explain the necessitites of what a propsective student or current student may need for a specific type of course/program.
