Nibo Umaigba

Compliance is vital, and even small mistakes have big consequences. As a customer care representative. I'll stay updated and share accurate and information to support the institution

I have learned that institutions are highly regulated, and each has unique policies. To support compliance and student success, i must clearly communicate requirements, maintain accurate records and provide honest, relevant information. As a customer care representative, i will act with transparency and professionalism to build trust and keep the institution in good standing.

It is essential to provide students with clear, transparent information about programs , including requirements, costs, and duration. staying in compliance with policies and regulations, and practicing full disclosures ensure students success and protects the institution 

I've learned the importance of compliance, providing honest and accurate information and ensuring students clearly understand the program expectations. I will apply this by giving prospective students realistic information before enrollment, staying current with policies through continuous training and strengthening communication across departments to create a supportive, student-centered enrollment process.

I have learned that staying current on compliance and policies is essential. Attending trainings, staying organized and knowing the right resources and colleagues to reach out to helps me share accurate information with prospective students and improve their experience.

I've learned the importance of understanding how our school is marketed and the services available to support student success. Connecting students with departments and speaking with employees helps provide guidance both during their studies and after graduation

I learned about the admissions process. it must be organized, detailed and accurate. all the the processes must be followed properly. 

I learned that enrollment agreements are legally binding, fair consumer practices ensure honesty and transparency, and agents must follow strict licensing rules and advertising guidelines. i will apply this by being truthful and students, following polices carefully, and representing the institution professionally.