Melissa Shumway

knowing that everyone makes mistakes even instructors but showing students how one properl deals with them is an great teaching point. 

Leading by example, maintaining fairness and listening to students i have found allows a relationship of respect.

Taking the time to understand where the behavior is coming from? is a need for attention or a distraction from something else?

Having a clear and consice syllubus with student and instrutor expectiations and set dates for assignements so that there is no gray area.