Monique Johnson

Resolving conflicts in the online environment can be an easy or taxing job, depending on the issue. I have learned that having policies in place can sometimes put out fires quickly and promptly. I have also seen even when policies are clearly stated that you cannot come to a quick compromise. Sometimes it has to go up to higher administration to help resolve, but knowing what the policies are up front can help aide in everyone remaining professional and operating in the best interest of the student and the institution. Monique

I find both avenues rewarding and provide a benefit to all students. It provides a chance to speak what may be difficult to write and write what may be difficult to speak. Both avenues shape the students and aid in their development and growth. Thank you for your feedback and thoughts. Monique