Mauricio Fernandez

Staff meetings are beneficial to ensuring that excellent customer service is being provided in all areas that are applicable. They can be used to also make sure that everyone is on the same page and caught up with anything regarding customers.

It's important that all members are able to provide good customer service. This sets a good image for the company for when a client wishes to communicate with any member.

It is important to not just ensure that your client is engaged, but that you are also engaged with what your client says. Be sure to answer their questions and ask them some if needed. Having the connection feel even with a customer makes a great impression.

Having good customer service is crucial to ensuring that all customers have a smooth and low-stress experience. Otherwise, the service may come out as dull or even too professional to the average customer.

Following important regulations is vital to maintaining integrity and ensuring the safety of students. I learned a lot about testimonials and how they need to be in writing and on file. The part that mentions the no call list was very informative as well.

Being honest and accurate with prospective students is critical. Sharing only factual information helps build trust and shows integrity, which can support students throughout their education. I plan to make sure what I share matches official school materials, avoid misleading claims, and always communicate professionally and transparently. Also, if I don't know something, to ask someone that does, in order to ensure that no information given is false.

I learned how important it is to be transparent in marketing and with disclosures so students receive accurate and honest information. I also learned how clear communication about programs, expectations, and outcomes helps build trust with current and current students to make decisions with their journey. I plan to apply this by being truthful, avoiding misleading information, and making sure disclosures are clear and complete in all interactions.

In this module, I learned how important it is to meet ethical responsibilities in every interaction that I have in my field. I know that I must be honest, respectful, and professional when working with patients and coworkers, and follow all guidelines in order to succeed.