Melissa Lawson

Melissa Lawson

About me

Activity

Discussion Comment

I really like the idea of the study the Florida College conducted. It is a really big deal at our schools that it is everyone's job to help with retention but we are always discussing the students who are off track and not the students who are on track. This tends to have negative effects when the students who are on track disappear. I really like the idea of having a group of students for each staff member to go find and talk to, this hits the student body as a whole and gives every student the attention they should… >>>

One of our biggest struggles is getting students back into the office for their appointments. I know communication, excellent customer service and getting into relationship are key factors while working with our students. Our Financial Aid department meets with every student who shows interest in our program and when we complete our initial meeting they leave excited. What are some strategies for keeping the student's excitement and getting them back in for their follow up appointments?

End of Content

End of Content