I have learned that although instructors may provide the information in different ways, they need to understand the content they are delivering so that the students are all receiving the same information for the material that is being covered in the course. Instructors need to know how the CRM works and take the orientation course, so they better understand the student's questions when they first start the course. Instructors need to understand the frustrations of their students that are not as computer literate that are now in an online class and provide them both learning and technical support together. Instructors… >>>