I like the approach of building rapport with the student, but before I give them the information they asked for, I think it's important to find out more information about them so that I am not giving them erroneous information, that may confuse them, or not be relevant to their specific situation. So, the transition usually goes more like this, "So Susie, may I ask you a few questions, so that I ll know how to best help you?" The reason I feel this is so important, is because many students have specific questions concerning transfer credits, tuition, length of… >>>