Marcia Brown

In our current office, I am seeing ways that collaboration can make our department stronger and provide better customer service to our clients.

It was interesting to find out the preferences of communicating between generations. I did find that my generation was true for me. 

I need to keep in mind the benefits of being familiar with the differences between generations. This can only enhance my interactions with the variety of students and parents I see on a daily basis.

Acting with transparency and integrity helps build trust with students. They are making life-changing decisions and deserve to be treated respectfully and given a realistic view of the hard work and commitment it takes to reach the desired goal. It is my responsibility to make sure I understand policies and procedures in order to keep my school in compliance.