Maimoona Khan

Academic honestly is crucial for maintaining good online citizenship and this can be explained to students through the syllabus.

Being able to motivate students learning online requires instructors to possess skills and tools to retain students and keep them engaged. 

Delivery methods don’t just stop at lecturing, many methods can be used such as demonstrating, questioning, using audiovisual materials, group projects, and more. 

First impressions are everlasting and serve as a crucial time to show students your professionalism and expertise to achieve trust from your students in your ability to teach. 

Preparation for class can directly help improve the performance of each student by providing them with important material they can use as guidance and reference. 

Learning is the most important thing in the classroom and it is vital to have both soft and hard skills to teach students adequately. 

Mystery shoppers give helpful feedback that can allow for guidance to improvement. They can also provide information on where the institution is succeeding in customer service. 

Great customer service starts from within the institution. If there are issues between staff and other internal customers, external customers will eventually sense it and may lose comfort with the establishment. Building bridges with internal customers and having open communication is crucial for optimal customer service. 

Delivering optimal customer service will drive customers to want to want to return and continue supporting your business.