Loren Kroh

Discussion Comment

Improving Retention

Ambitious recommendations. Good luck in getting them implemented.

Loren Kroh

Discussion Comment

School Commitment

How successful has this plan been? How has it been received by students and faculty?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

I'm not sure why but how do you propose to dramatically improve students' grades and knowledge?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

What's the procedure to enhance the Orientation course? Is that something you can do or does it require a formal adoption process? What makes you think that ensuring a greater level of understanding and application of the topics will change the student's focus from their gpa/course grade?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

How does this impact retention?

Loren Kroh

Discussion Comment

School Commitment

Dianne, are you saying you seek out a student who has dropped and is returning? What a great way to welcome the student back and re-connect with them.

Loren Kroh

Discussion Comment

School Commitment

Dianne, do you have a sense of which of these initiatives are most prized by the students and/or are most motivating?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Does the admissions adviser build any sort of profile for you to work with when advising your online students? Do you use any personality/temperament assessments during the admissions process that would give you some insight into how best to communicate with your students?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Are you responsible for delivering support services or do you refer your online students to other resources? If so, do the referrals go to another person or to a virtual reference source?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Have you considered adding follow up to the rep's job description? Obviously, their primary focus must be on enrolling new students, but could you identify periodically schedule a "reunion" where reps and their enrolled students have an opportunity to meet socially?