Loren Kroh

Discussion Comment

Bruce, please tell us more about the student profile. Is something the student does? When? What's included? How is it used?

Loren Kroh

Discussion Comment

Intervention Strategies

Have you had personal experience with this system? If so, how effective do you think it is? Are there other better ways to achieve the same end?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Have you had to report inaccurate information? If so, what happened next? Were you informed of the corrective action taken?

Loren Kroh

Discussion Comment

School Commitment

Calling absent students seems to be a common practice. Do you know how effective it is? Does anyone track the percentage of calls that connect with a student and are the results recorded?

Loren Kroh

Discussion Comment

Intervention Strategies

Do all students take this course or just those who are identified as having problems? Do you use any assessments to identify problems or weaknesses? Communication style? Most importantly, what has been the effect on retention?

Loren Kroh

Discussion Comment

School Commitment

Do you have any examples of how the increased emphasis on customer service has changed your school's culture? What changes have you seen in student behavior? Do you think those changes are permanent?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Congratulations on getting your students to buy in on the evaluation process. Most schools struggle to get meaningful feedback over the long haul. How often do the students complete this grading process? How do you share the results?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

What do you mean by frequent inspections? What types of strengths and weaknesses are evaluated in the first two weeks and what sort of support is provided?

Loren Kroh

Discussion Comment

School Commitment

I think it's great that your current students engage prospective students. In my experience this isn't typical behavior. Do you have any idea what makes your school different?

Loren Kroh

Discussion Comment

School Commitment

Great practice - helps each student appreciate the progress they are making. Do the students use the portfolio when interviewing with prospective employers?