That the frequency and quality of contact with the student (client) will result in the most positve faculty/student alliance. I have noted that a simple, short compliment goes a long way with a student and seems to supercharge their motivation. We have a professional standard point system and when points are taken off for late homework, wearing slippers to school, etc, they really get bugged and are protective of those points. I like being more positive, than punative, and look forward on how to get closer relationships going with students in the sterile, virtual enviornment.