John Segura

Asking thoughtful questions shows real interest, sparks meaningful conversation, and helps uncover what matters most to the other person. In admissions, the right questions reveal a student’s goals and concerns and allow you to communicate in a way that feels personal and intentional.

some characteristics don't really pertain to certain groups

Understanding the difference between generations is an important factor in understanding a prospective student's direction but not the only factor. 

Identifying potential challenges can help use to provide better solutions for prospective students. 

I learned that providing truthful information is a great way to build trust with prospective students.