Joy Ritz

Comment on Jose Tribiana's post:

Agreed, but I was surprised by the study's results that 85% of success in the classroom is based on soft skills. I knew they were important, but I was thinking even importance (50/50) with technical skills - especially in the medical field.

Consistency & transparency are key to building a culture of compliance. If people don't understand why they need to do something, then they're not likely to comply.