Jeanne Jones

Blog Comment

Study Reveals Top 5 Drivers of Change Today's Global Leaders Must Address Now

I agree with William that product and service quality drive customer satisfaction, and all else should fall into place. The importance of this cannot be underestimated with social media now being fully integrated into how everyone communicates. In the past, a poor experience may have word of mouth impact, but now that impact is exponential and can be devasting to a brand.

Jeanne Jones

Discussion Comment

Is there risk in going outside industry in board selection?

I recently was made aware of a board selection to a very large organization and the board member elect was from outside the industry, but brought a wealth of knowledge and general business experience. I believe this organization seized the opportunity to "do things differently" and introduce an external bias that may be able to challenge their thinking. What are your thoughts?

Jeanne Jones

Discussion Comment

Do you feel gamification can add value in on-line learning?

Gamification (the application of game-design thinking to non-game applications to make them fun and engaging) is becoming increasingly popular as a marketing and promotions tool. Do you feel gamification could add value to on-line learning?