Jeanette Lacroix

I have learned that one department can't do it all.  All departments need to have the same urgency and invest in student success. 

I really thought I was much more in touch with change management and this session has allowed me to learn that I need to include my staff a lot more in the process. 

It's important that all departments follow the guidelines of high standards and show consistency.  Everyone needs to be committed to the the missions statements that have been established. I believe transparency is key and that most students can be forgiving or understanding if we explain the "why" behind polices, processes wiithin compliance guidlines.  Where students get frustrated is when there is not clear communication and or understanding.

I have learned that every department needs to take an active role in the retention of students.  That everyone needs to comit to supporting the student and truly hearing from the student what their needs are.  In addtion, being able to recognize trending especially in the first ACY is critical in making improvements.