Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Improving Communications

Great approach Joe! Taking them time to ask clarifying questions can benefit all parties involved. Thank you for your post. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Making a Positive Impact

Very nice. You might find that your approach is contagious and you might see others picking up on it too. :) Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Collaboration at Your School

Congratulations to you and your staff for making a positive impact on your students! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improved Communication with the Generations

Excellent! Thank you for sharing Bobbi. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

Providing upcoming events during a message is a terrific idea, it helps to keep the student engaged and could possibly inspire them to come to the event. Be careful of messages that make any false promises - if you don't have a lottery drawing of some kind at your school you will want to find a different approach. Thank you for your post! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

These are great approaches Christine. For those students who can't make it to the lab or campus, have you considered full engagement interviews over the phone and on the web? There are many screen sharing software companies that make it possible to do almost everything that you do during a face-to-face interview in a virtual setting. How do you think this would help you with the out-of-area students? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

This sounds like a great plan! What can you do to remind yourself to slow your talking and smile during your calls? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

It sounds like you have given this a lot of thought and practice Christine. Not only are you showing respect for the prospective student sitting in front of you but the person on the phone as well. What type of an impression do you think this leaves with the person sitting in front of you when the phone rings? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

Very proactive! Think about how it looks to a student if they call and there is no answer. Let us know how the call log works out. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Discussing Tuition Challenges

Thank you for sharing your approach Farida. It sounds like you are building value throughout the interview so discussing cost is straightforward. Keep up the great work! Dr. Jean Norris

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