Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Kudos to you Lauren for recognizing the importance of responding to and working with the prospective student using the method that's best for them. We need to have the tools and the skills to be able to work with our students using different modes of communication. Thank you for your post! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Overcoming Your Listening Limits

Great observation David! Let us know how this new awareness helps you in future conversations. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

Great job using questions to look at both their current situation as well as their goals. Knowing the answers to these questions are helpful in our role, but how do you think asking these types of questions help your students? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

It looks like you're using a good mix of open-ended and confirmation type questions. How do you feel these questions are working for you? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Product Knowledge is very important because as you noted, we want to provide accurate information; however the other elements help to make up the well-rounded professional. If you had to choose one that you think you may need to work on improving, which would that be for you David? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Sharing Expertise with your Prospective Student

How interesting David! Yes, it sounds like your experience my be unique but may still provide great opportunities for you to connect that experience with your college. Every prospective student comes from their own situation and so the expertise will likely be different with each student. How lucky for your students that you have such a rich background to share with them. Thank you for your post! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Frequently Used Materials

You're right, different generations do like their information in different ways. Great observation! Thanks for the follow up Connie.

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

Good point! What can you specifically discuss during your message that might encourage the student to call you back? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

This is a common obstacle Breanna. What we have seen in recent years is that today's students are quite busy and may actually prefer to learn about your school in a different way, meaning maybe not coming to the campus right away. For those students that can't make it to campus, what could you do differently to provide that student with information to continue the process? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Frequently Used Materials

Thanks for sharing what is done at your campus Connie. I'm curious, how effective is the online catalog with password for getting in contact with prospective students? I'm also glad that you were able to pick up some new ideas from the forum. :) Dr. Jean Norris

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