Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Karina, Great awareness! By repeating what the caller said is a great way to demonstrate you are listening. Excellent job! Dr. Jean Norris
Karina, It sounds like teamwork is important to make this happen. Are there any improvements you would make to this process? Dr. Jean Norris
Describe a time when you were really listened to. How did this make you feel?
How might observing body language help you understand how a student is feeling?
What are your best practices for empathic listening?
How will you use the funnel frame in your work with students?
How might the funnel frame help you and a student to fully understand any situation? How might these techniques help you with other audiences or your co-workers?
When asking questions, what are your best practices for taking notes?
Describe a situation in which you used a leading or biased question that resulted in a negative interaction. What could you have done differently to improve the outcome?
Which of the questioning techniques presented in this module do you think will be of most benefit to you?

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