Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Making a Positive Impact

That's wonderful Melissa. It sounds like collaboration has worked well for you and your colleagues in a variety of ways. Have you ever had a teammate not willing to share ideas and approaches? What do you do then?

Dr. Jean Norris

Discussion Comment

Your Communication Preference

Excellent Melissa! You certainly understand that your flexibility in understanding preferences of the generations must also be adapted based on individual preferences. Some younger/Millennials may prefer a telephone call although it's not as "typical". The key is you are informed and educated in a variety of communiction modes so you have a choice.

Dr. Jean Norris

Discussion Comment

Improved Communication with the Generations

Great insights and application, Melissa. I'm certain the awareness of the different generations will help you with all your audiences.

Dr. Jean Norris

Discussion Comment

How Do You Learn Best?

Hello Melissa. It's great you found a career that matches your Gen X attributes. Using the knowledge of the different generations you certainly can adapt what you do to connect with your students.

Dr. Jean Norris

Blog Comment

We Need Leaders in the Sector Even More Today

You're absolutely right Don! Looking forward to more people like you taking on the challenge to lead us through these tough times! In fact, our students learn by what we model (good and bad). Let's use this as an opportunity!

Dr. Jean Norris

Blog Comment

Ethics in Admissions and Recruitment

Let's look at this as an opportunity! Seriously! I've been hearing from reps for years that they wanted new techniques to connect better with students and the recent focus means everyone has to take a new look at the old ways of doing business. We'll be just fine and in fact - better than ever!

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

Hi James. Great question. What? and How? questions are great to elicit more information than a simple Yes or No response. I'm curious how you know if someone is unhappy with their current situation though.

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

That's a great technique, James. How do you handle it when you have several calls that come in or if a call comes in at an "untimely" moment in your student interaction?

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Hi Priscilla. Interesting challenge for sure. Certainly it's valuable to try and see things from their perspective however I wonder if it would be effective to set some kind of an expectation that is more immediate vs. call back when it works out. I'm afraid we don't hear from those folks ever again. What do you think?

Dr. Jean Norris

Blog

We Need Leaders in the Sector Even More Today

Given today's Senate hearings and the obvious uphill battle the career college sector faces, we have to call on leaders at all levels to move on and through this unfortunate circumstance. The "bad apples" have created a tough time for everyone. Are you up for the challenge?

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