Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Sarah these are great techniques! Eye contact is critical to help others feel involved along with your body language. I'm curious, how do you know everyone is responding to you and involved though? Is there a "sign" to know your communication is working?

Dr. Jean Norris

Discussion Comment

Improving Communications

Excellent thoughts, Jeannette! You certainly have covered a number of tactics to improve communication including one of the most important - build relationships. Have you ever had to escalate to another person in a department when communication wasn't working out?

Dr. Jean Norris

Discussion Comment

Reading People

Interesting tactic, Ines. Sounds as if it has worked well for you too which is great! Sometimes it's very subtle how matching someone else leads to being able to change them. My guess is you are matching some of their behavior initially and then changing yours to the opposite in order to move them. It's often very difficult to move someone without matching them first. You may just do this naturally and didn't even know it but it's a great skill to have, Ines!

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

This is so true, Christine. In addition, once you match another person's body language (or other attributes) then you have the ability to move them or have them change what they're doing. Very insightful!

Dr. Jean Norris

Discussion Comment

Communicating with Groups

This is a great idea Christine. My guess is the circle also helps them feel as if they are "equal" in some fashion thereby creating a safe environment for sharing.

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Hi Krista! It certainly sounds as if you are really busy and one can understand why your tone may not quite be at a place where you want it to be. It's great that you realize how important this is for the caller and you can now make a choice to do something different. Great work!

Dr. Jean Norris

Discussion Comment

Actions to Improve Listening

Yes, those are absolutely great things to work on, Krista. It's hard to filter out distrations and not listen to the voices in our heads though isn't it? I'm sure you will be successful though! Just being aware of when it happens is half the battle!

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Awareness of what you do well and what you may need to work on are so important to taking skills to the next level. Thank you for your honesty! How specifically do you plan on improving your skills in body language and tone?

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Absolutely! It's important that you have a relationship with each and every person involved in the decision-making process. It's very observant of you to realize they all are customers! Great work, Krista!

Dr. Jean Norris

Discussion Comment

Improving Communications

That's an excellent idea Krista. Oftentimes sharing of this type of information is a real point of difference for a school/college. It really demonstrates collaboration and a feeling of "belonging".

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