Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Paul, That is a great idea! Dr. Jean Norris
Rocco, You are not alone here. What can you do to limit yourself to arriving at an answer before the person has finished talking? Dr. Jean Norris
Rocco, Interesting! What is making it odd to ask follow up questions to you clients on the phone rather than in person? Dr. Jean Norris
Another great comment, Catherine, and great awareness on your part. I'm curious, who do you think would benefit more from finding a solution to the student's problem? Dr. Jean Norris
Catherine, Agreed! Thank you for posting. Dr. Jean Norris
Brittany, It sounds like you are providing great customer service to both the student calling, and the student you are interviewing at the time of the call. Is there anything you would change about this inbound call process? Dr. Jean Norris
Samantha, That is correct! Great perspective! Choosing to turn that positive attitude on is so important! Keep it up. Dr. Jean Norris
Samantha, Being aware of your preferences is a great place to start. How can you adjust your preferences to meet those around you? Dr. Jean Norris
Samantha, Your enthusiasm is contagious! Maybe your love for learning has lead you to working in higher ed! Dr. Jean Norris
Samantha, That is a great perspective. People are people, you are correct, and people are very busy. Given that, what can you do to help ensure they make their appointments? Dr. Jean Norris

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