Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Blog Comment

How Outdated Admissions Training Adds to the Problem

Great point, Bonnie. So is it the incorrect application of standard sales techniques or is it that admission reps need something in addition to sales skills?

Dr. Jean Norris

Discussion Comment

Your personality and leadership style

So it sounds as if you have several styles that you can choose from. That's a great thing given the variety of situations (as you've described) that come up. Continued success, Susan!

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

It appears you are asking questions that are future based to help them see what things might look like 5 years down the road, correct? The second question is another good one that elicits information about the current situation. Do you ask any questions to help determine their past including how they got to where they are currently at in life?

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

This is a great question, Rachel. It's the type of question that may get someone to really define a program or major as you examine " fit". Depending on the situation, sometimes a more broad question like " tell me more about your interest in the medical field" could give you even more information. With this type of question, it could go in a number of directions based on importance to the student. In those situations when a prospective student has no idea what program they want or a misunderstanding about what a program really is, the broader focused question… >>>

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

Sometimes it's just the simple tweaks that can help you reach just one more person. Continued success, Nina!

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

Very creative! I believe any message that breaks from the normal, everyday and boring has a better chance of being listened to. How do your messages work for you?

Dr. Jean Norris

Discussion Comment

Work environment and motivation to lead

Hello Susan. What a great story and leadership approach. It reminds me of the Appreciative Inquiry (AI) angle we use in consulting projects. The concept of AI is to look for what is going well and do more of it rather than look for what is bad and wrong. It appears that you directed the language and thereby the attitudes of your team by focusing on how to move foward vs. staying stuck in the past. I can imagine morale increased tremendously with this approach. When people focus on the positive; creativity and energy increase. Thank you for sharing such… >>>

Dr. Jean Norris

Discussion Comment

Deciding to be a manager or leader

I hope so too, Jeannine! It is certainly our goal to help you and others discover new things. Please let me know if there is anything more I can assist with, too.

Dr. Jean Norris

Discussion Comment

Deciding to be a manager or leader

I like the visual of the hat with two different fronts, Richard. It surely does explain that one needs to have skills in both areas as well as to know when to use them (flip the hat around). Thanks for sharing your insights!

Dr. Jean Norris

Discussion Comment

Deciding to be a manager or leader

Absolutely! Again, it's very positive that you have proficiency in both skill sets and know when to use them. Leadership is both an art and a science, isn' it? Continued success, Jeannine.

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