Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Jennifer, it sounds as if you share the exact same concern as another person in the Forum. Can you provide more detail so that we can help you?

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

My guess is the student in front of you appreciates the dedicated attention. Is this your experience, too?

Dr. Jean Norris

Discussion Comment

Your Phone Personality

That's great, Joe! It's always nice to know the extra effort you put into connecting with another person on the phone is appreciated.

Dr. Jean Norris

Discussion Comment

Is being a leader more important?

Very well said, Lynn! Yes, you need both managemement and leadreship skills to be most successful!

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

Very creative approach, Bernard! It certainly needs to stand out from the clutter of all the other calls the prospective student is receiving - especially those from web leads.

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Very nice approach, Brenda. People can certainly feel the energy through the phone, can't they?

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

Oh yes! It can be tough to focus on the call with so much going on around you. The awareness that the caller may feel like they are wasting their time is important. It may help to keep this in mind next time the urge to multi-task or deal with others in front of you comes up. We certainly are all guilty of this one! Thanks for sharing, Brenda and continued success!

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

These are great approaches Brenda however there probably are some prospective students that can't make it to campus, right? In these cases, have you considered full engagement interviews over the phone and web? Some of the schools we work with in the online environment and those where students don't prefer an on-campus visit right away use this technique with great success. Of course you want them on campus, yet sometimes this 1/2 step goes a long way to motivating them to put the effort into showing up.

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

This is wonderful insight, Brenda. Sometimes we get so excited about our school we can't wait to get the word out. Also you mention customization. This is another important component of effective voicemails.

Dr. Jean Norris

Discussion Comment

The impact of the situation

Excellent point, Leslie. Understanding each person's motivation and building trust are essential elements to great leadership.

End of Content