Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Questions to Explore the Environment

DAHLIA, Thank you for posting! When asking questions, it's important to consider what you are going to do with the answer to that question. Further, making sure it's stated in a positive way! Given that, do you see any questions you ask that could be framed more positively? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Collaboration at Your School

Angela, It's sounds like a really collaborative work environment. However, if no one is responsible, who makes sure the new ideas are implemented? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

What's Your Generational Style

Angela, Excellent awareness! It's great to be able to adapt. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Mandy, Interesting! What if the student doesn't need to see the campus? What if they simply just want the cost? Do you give it to them? What does that discussion look like? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Following Up

Theodore, Interesting! Have you seen a difference with responses from the various time frames of follow-up? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Exploring All the Options for your Prospective Student

Theodore, Great approach to offering information on the programs you do not offer. What has been the benefit of this practice for you? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Discussing Tuition Challenges

Theodore, You have chosen great tools to use to combat your challenges, nicely done. How do your students currently respond to the way you are discussing tuition? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Sharing Benefits from the Student's Perspective

Theodore, Very cool. I'm curious though, how do you know if that benefit is important to the student? What type of conversation to you have with the student to see if it's important to them? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Giving Memorable Tours

Thank you for your insightful posts, Theodore. You hit the nail on the head with your tactics on the phone with the telephone interview. Nicely done, as well, with the tour. "Painting a picture" is great for those that are truly visual learners. What if you have a student that is more auditory (needs to hear it to believe it), or kinesthetic (needs to touch it/experience it to learn it)? How do you inform them of the student-customer experience and resources? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Overcoming Your Listening Limits

Theodore, Great awareness! Turning off that external noise and truly being in the moment will help you help your student. Consider what the student could be saying to you while you are off being distracted! Could they be telling you exactly what they need in order to start at your institution? Dr. Jean Norris

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