Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

When You Are Listened To

Claudette, thanks for sharing this. I'm sure your students appreciate that you listen to them and their concerns. I'm curious, what specifically do you do to engage with the students and make sure they know you are listening to them? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Antonio, I'm glad you feel that way. Working with a group can be beneficial because others can share their experiences too and so there may be more collaboration versus one person talking. Keep up the good work. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Maria, that's a great point. Keeping the interest of everyone in the group can be difficult, but it sounds like you will try to make the conversations a group effort and engage each person. Great job. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Interesting Brittany. When the two people on the phone have a common agenda or purpose, it would be difficult to get side-tracked, but when the plans differ, that sounds like when you may run into problems. I wonder, what could you do to help get you and your student on the same page? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Maria, thanks for sharing this. I'm curious, what specifically about the phone helps you achieve your goals? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Perla, that is great awareness. So you are looking to create a new plan in order to have a little more structure to your interview. Do I have that right? By doing this, you can also have an agenda to let the students know what will be covered throughout your meeting. Let us know how this new approach works for you. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Communications

Antonio, that is a great point. It looks like from your past experience you have figured out your own way to continue to improve your communications. I like the point you make about being relaxed and getting to know the person. This level of confidence and personalization get certainly help you build rapport with others. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

Chloe, thanks for sharing this. It sounds like you have certain points that you want to ensure you discuss with your potntial students. I wonder, how have the students responded when you steer the conversation back? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Thanks for sharing Tanya. So what I'm hearing you say is that building relationships is an important piece of your role - you're right! People skills will certainly play a role in this. I'm curious though, how would your attitude affect your ability to build rapport? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Sharing Expertise with your Prospective Student

Hi Johnny. I like what you said about tailoring the information to the individuals. This is key! This will help you build rapport with the student because it will show that you are listening to them. Great work. Dr. Jean Norris

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