Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Discussion Comment
Brannon, So it sounds as if you are the one to get things going. Good for you! How does this knowledge help you and your team? Dr. Jean Norris
Brannon, Very well said and a great practice. Have you ever been in a situation where the focus was on the person? If so...how did that turn out? Dr. Jean Norris
Brannon, Great insight! So how might your preferences help or hinder you in dealing with others who don't share the same viewpoint? Dr. Jean Norris
Antonio, So the ringing bothers you so you pick up the call, right? Although it doesn't sound like an ideal situation, it sounds as if you are making the best of the situation. What, in your opinion, would be the ideal situation when you are meeting with a student and the phone rings though? Dr. Jean Norris
Tien, These are indeed some useful questions. How might you turn some of these into more open ended questions to encourage even more conversation though? Dr. Jean Norris
Perla, This is excellent! Do you find that it is hard to do this 100% of the time? Dr. Jean Norris
Brittany, Thanks for the response! I'm curious, how will you know when to use repeat, rephrase or reflect? These are 3 distinct tools that should be chosen carefully. Dr. Jean Norris
Perla, Great thought on using both mirroring and modeling but how do you know which to use when? Dr. Jean Norris
Brannon, thanks for sharing this. I wonder, what do you do if you have a student that prefers to talk via the phone versus written communication? Dr. Jean Norris
Jessica, great point. It sounds like you work with others well because you recognize their individuality. I love what you said about the generations learning from one another as people can certainly gain great attributes from others. Dr. Jean Norris

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