Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Corynne, that is great awareness and it sounds like you have a great plan to practice your body language. Great job. Dr. Jean Norris

Dr. Jean Norris

Blog

Balancing Compliance While Improving Admissions Performance - Can it be done?

If you're like a lot of schools/colleges out there, admissions performance metrics have taken a back seat to a hyper focus on compliance. Just curious how your organization is improving typical admissions metrics and enrollment results while staying compliant? Is it possible?

Dr. Jean Norris

Blog

Balancing Compliance with Improved Performance in Admissions

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

Mark, thanks for sharing this. It sounds like you do your best to make sure you are understanding what others are trying to say while looking at your communication from the recipients' perspective. This will help ensure that the correct message has been received. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Paula, interesting point. Body language can give us some insight to what is really going on with our students so it's important that we not only listen to what is being said, but "listen" with our eyes as well. You give a great example here. Good job. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Tiffany, absolutely. Allowing the student to talk about themselves can open up topics of discussion and help your branch off into other topics about the program or different things going on at the school. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Tiffany, sure. So tell me more about what your plan is to create value on the phone. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Communications

Tiffany, this is a critical piece. It sounds like you like to communicate with all departments and this helps the student feel like they are involved in a seamless process and in turn, they are more likely to feel cared about. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Is being a leader more important?

Thanks for sharing your experience here Juan. It sounds like you have situations where you use more leadership techniques versus management techniques. Please keep us posted on your progress. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your personality and leadership style

Great insight here James. It sounds like you have a good handle on your personality. So now that you have this awareness, is there anything that you plan to do differently? Dr. Jean Norris

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