Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Lessons learned from the Principal Story

Nice ideas Brian. Being able to successfully build a relationship with someone involves a level of trust and the ability to connect. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Where do you lead more?

Brian, thanks for sharing your personal experience here. It looks like you choose to lead when the situations present itself. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Communications

Thanks Jessica. Your comment brings up a good point about who is responsible for making sure that the student understands the message. By checking in with our students to ensure that they understand, not only are we preventing a delay in the process, but we can help to build the relationship between the student and the school. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Communications

Ashley , You bring up an interesting point and an advantage to having communication from multiple departments. Shedding a different light on a situation or giving feedback to reassure the student could help to grow the relationship with your university. It is important to understand the boundaries you have and what belongs to another department. I'm curious, how do you communicate the boundaries with the other departments you work with? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Communications

Jamie, Providing a summary of what you understand to be the message is a great method. If you partner that up with a couple of follow-up questions you are on your way to creating clear communication patterns. Thanks for sharing! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Communications

Heather, Email continues to be such an important method of communication in the workplace and recognizing how important it is to refine your email messages is great. What are your personal goals for improving your email skills? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Communications

Michelle, That's great that you're thinking about how to better engage with students over the phone. What are some ways that you can adapt what you're currently doing to engage more students? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Reading People

Joseph, as they say, "Practice makes perfect." It sounds like you have a plan to improve reading people. Please let us know how this works for you. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Reading People

Michelle, sure. The communication hierarchy can be a great tool to help build rapport and understand the flow of a conversation. Offering opinions is OK once you know you have received permission from the other person to do so. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Reading People

Ed, thanks for sharing this. It sounds like you are listening for verbal cues as to how someone may feel or be responding. Nice job. Dr. Jean Norris

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