Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Moving Through the Communication Hierarchy

Devin, very interesting. So by not allowing the mutual interest to form, it sounds like you can't fully move through the other stages. Now that you have this awareness, what will be your plan moving forward? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Moving Through the Communication Hierarchy

Michelle, thanks for your honesty here. So now that you have this awareness, what is your plan moving forward? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Moving Through the Communication Hierarchy

Jessica, sure. As we learned in this module, the whole process takes as long as it takes and so it may need several phone calls to get to the bonding level. But if you have spent enough time in the other levels of the hierarchy, you will have worked with the student in a way where a relationship was formed and trust was created. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Moving Through the Communication Hierarchy

Marcus, that sounds like a great plan. Keep us posted on the results. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Moving Through the Communication Hierarchy

Curtis, sure. That's a great point. There are a lot of people that may struggle with the small talk piece, but it's important to practice, which sounds like your plan. Great job. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Moving Through the Communication Hierarchy

Jeff, thanks for your honesty here. It's all about that awareness. So now, what can you do moving forward? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Moving Through the Communication Hierarchy

Ben, absolutely! You have hit the nail right on the head here. The farther up the hierarchy you go, the more intense or difficult the conversation can become so it is important to start the conversation with a good foundation. It sounds like you have a great plan in place to move forward. Keep us posted with the results. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Moving Through the Communication Hierarchy

Lynn, sure, that's a great point. By understanding where the potential student is, you are starting to build a level of trust and understanding with them, which will also, hopefully, help move you through the hierarchy. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Reading People

Devin, great response here. Yes, having a genuine interest in someone will allow you to open up as well and be more able to really understand what is going on with the other person. Nice work. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Are leadership skills critical?

Brian, great points here. If sounds like you feel that leadership skills are connected with the overall morale of the employees. Do I have that right? Dr. Jean Norris

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