Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Moving Through the Communication Hierarchy

Thank you, Tania! Practicing with co-workers and students is great, but you can also practice with your family members, a waiter at a restaurant, or even a person sitting next to you on a train or bus. That's the great thing about the Communicaiton Hierarchy - it makes it easy to build rapport with anyone! Be careful if skipping ahead in the order of the Hierarchy, though. Skipping right from small talk to sharing of opinions, for example, could cause the other person to shut down and discontinue the conversation :) Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Thank you for your post, Abdul! We all have internal and external limitations on our listening and it takes practice to stay completely focused. There is always room for improvement when it comes to listening. Being aware of your listening limitations allows you to concentrate on becoming a better listener! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Listening Limitations

Thanks Tania! We all have room for improvement when it comes to listening! There are so many internal and external factors that can get in the way. Truly listening without "filters" is a skill that takes practice. Do you have any favorite techniques for staying focused? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Thank you for your response, Tania! Modeling positive body language is very important when working with students because it shows them you are involved in the conversation and that you care. What are some specific non-verbal communication signals you personally use to convey positivity? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Great points! Listening and eye contact are essential when communicating with groups. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Communications

Thank you, Abdel halim! Asking for a face to face meeting is a great way to start improving your communications! Being on the same page as the other person is essential. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Empathetic Listening

Tina, It's great to make sure the student knows that you are listening, so repeating what you heard is really effective. I'm curious, what if you wrote down all the things the student was saying and after they were speaking provided them with the information? Many times a student will come up with their own solutions. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Best Practices for Taking Notes

Salma, Excellent! Do you review the notes you took with your student to make sure you heard them fully? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Leading or Biased Questioning

Joelle, Thank you for posting this scenario. This is a great example of awareness, and how your questions can appear - even if they are not meant that way. How could you have rephrased that question? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Learning/Communication style and interaction with other people

Wayne, Excellent awareness! Thank you for sharing this practice in the forum. It is a great example of how to alter your communication style. Dr. Jean Norris

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