Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Danielle, thanks for sharing your process with us. It sounds like the group has everything dialed in. I wonder, is there anything that you might change? Dr. Jean Norris
Hi Sarah, great observations. What specifically would you like to improve? Dr. Jean Norris
Bernard, that's a great point. It sounds like you want to make sure that your students have a support team after they have enrolled to help with any concerns. Awesome job. Dr. Jean Norris
Kathaleen, you are right. These are definitely some issues in the higher education sector. So, what are some steps we can do right now to help? Dr. Jean Norris
Pearlina, that's a great point. We want to make sure that we understand exactly what the speaker is trying to communicate, so we can ask follow up questions and use active listening techniques in order to check for understanding. Dr. Jean Norris
Jessica, it sounds like you use your personal connections in order to reach other generations. What a great technique. Keep it up. Dr. Jean Norris
Dabel, sure. Using referrals is a great way to secure more inquiries. Typically those PDLs or PDIs have a higher chance of coming to school too because they have a personal connection and support. Dr. Jean Norris
Jena, that seems like a great process. How has it worked in the past? Dr. Jean Norris
Jean-Max, great! I am glad that has helped. Is there anything else you plan to try? Dr. Jean Norris
Discussion Comment
Monique, great points here. You are using several great techniques such as listening in a global fashion - with your eyes and ears. Then you are also using a reflecting and rephrasing technique in order to make sure you understand what the other person is trying to communication. Great job. Dr. Jean Norris

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