Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Effective Questioning

Thanks, Christina! Sounds like you start with questions for building rapport and then move into discovery questions. Great! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Beneficial Questioning Techniques

Thanks for posting, Adrienne! It is so important for people to arrive at their own solutions and going through the GROW quesitoning sequence is an effective way to help them get there. I'm curious...do you think change is easier and more successful for students who are able to arrive at their own solutions? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Beneficial Questioning Techniques

Emily, Thanks for your post! It's great that you are able to use the GROW sequence effectively! And it shows excellent self-awareness that you see a need to improve upon repeating back what the student tell you. The reflecting technique will benefit both you and the student because it will clarify understanding. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Leading or Biased Questioning

Thanks for sharing, Christina! It's true that using leading questions can cause a negative reaction, even thought that hasn't typically happened to you. Great awareness! It is so important to keep your own values, assumptions and beliefs out of your questions! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Best Practices for Taking Notes

Thanks for sharing, Adrienne! These are great tips. Listening carefullly and noting a list of topics that you'd like to explore further in the center of your page makes it easy to refer back to them later in the funnel frame process. Great job! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Tips for Making Calls

Aaron, Great questions! It sounds like you are looking for new training techniques. What is your current process? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Thanks for posting, Diana! These are great observations. Be careful when using the "why" question, though. Asking a prospective student why they want to go to school can put them on the defensive. What is another way you could word that question without using the word "why"? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Diana, Thanks for posting! You're absolutely right - attitude is key. What techniques do you use to ensure you have a positive attitude on a daily basis? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Leading or Biased Questioning

Thanks for sharing, Joelle! How could you have worded these questions differently to avoid a negative reaction? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Best Practices for Taking Notes

Thanks for sharing, Joelle! This sounds like a great technique for keeping organized notes so that you can easily summarize and check for understanding before moving on. Great idea! Dr. Jean Norris

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