Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

You hit the nail on the head Kristin. You can have all the knowledge in the world and if you approach with a poor attitude or rough people skills it can be a deal breaker. Thank you for your post.

Dr. Jean Norris

Discussion Comment

How Do You Learn Best?

Congratulations for adapting and making the attempt to connect with your Gen X students. The more flexible we are and the more we learn about the other generational styles can help us and our students at the same time. What do you do to stay up to date on generational preferences?

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Great point Theia. You're right, you never know what's going on in the caller's life so approaching each call with patience and empathy can help. Thank you for your post!

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

It sounds like your team is doing your best to attend to the prospective students as quickly as possible. Generally speaking, how quickly after a message is received do you respond to the prospective students?

Dr. Jean Norris

Discussion Comment

Exploring All the Options for your Prospective Student

And isn't that what it's really about, helping the student? Taking the time to understand the best next step for the student based on THEIR goals will likely result in a win-win situation. Thank you for sharing your insight Susan.

Dr. Jean Norris

Discussion Comment

Tools to Address Challenges

Thank you for sharing these great tools Susan. It looks like the institution you described was very student focused and eager to partner with the student when addressing challenges. How do you think that impacted the success of the student once they were enrolled at the institution?

Dr. Jean Norris

Discussion Comment

Addressing Team Challenges

I'm glad the module helped Monica! Good luck with your team in the future.

Dr. Jean Norris

Discussion Comment

Collaboration at Your School

I get the sense that your school encourages teamwork and collaboration allowing everyone to get involved. Aside from the strong communication skills you mention, what other principles of collaboration do you think helps to keep your team open and successful?

Dr. Jean Norris

Discussion Comment

Your Communication Preference

It's good that you are aware of your preference and that you understand how technology has changed the game a bit. How can you modify your preferred style to better connect with the Millennials or others that might not prefer face-to-face communication?

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

I like how you utilize the request for information for your call to action in your message. I'm curious if others have used this approach and if you have had success utilizing this type of message?

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