Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Your Frequently Used Materials

It sounds like you have a great relationship with your employers and that you have some great materials. How do you address questions about local needs without materials?

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

There's certainly a balance and sometimes it can be a challenge to balance the outbound and inbound calls. I'll throw this one out to the forum. How do all of you handle the scheduling of inbound and outbound calls?

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

That's a good approach James. Do you ever have more than one phone interruption while with a student? How do you handle multiple interruptions?

Dr. Jean Norris

Discussion Comment

Your Phone Personality

That's a great plan Joseph. Some people have a trigger to help them to remember to check themselves. How do you remember to check before the call?

Dr. Jean Norris

Discussion Comment

Interpreting Others' Communication Preference

Many times the direct approach does work best. At other times you may encounter a student who might not really understand their communication style, or they think they communicate best one way only to find that another works better. Trying different approaches as you suggest is a great way to determine the best for that particular student. You can also try using a mixed approach and match the styles of the visual, auditory, and kinesthetic students. Thank you for your post Kim.

Dr. Jean Norris

Discussion Comment

Questions to Explore the Environment

It sounds like building trust is a big part of your communication process. Other providing the information that they ask, how can you build trust with your students?

Dr. Jean Norris

Discussion Comment

Following Up

These are great practices Iza. How have your students responded to these methods?

Dr. Jean Norris

Discussion Comment

Tools to Address Challenges

Making introductions to faculty and staff during the tour and allowing the prospective student to observe a class are all great practices. How do you determine who you will introduce during a tour?

Dr. Jean Norris

Discussion Comment

Questions to Explore the Environment

This is a great question Iza and can open a student up to talk about all types of things. What do you do with the quiet students who don't offer much up front?

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

So true Lillian. In which element do you think you excel and which do you need to work on?

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