Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Tools to Overcome Obstacles

Aaron, Thank you for your post! Great question! Can anyone in the forum offer ideas to help Aaron out? How do all of you work your "old" inquiries? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Tips for Making Calls

Aaron, Thanks for your post! The Past, Present, Future technique is a great way to help the prospective student in decision making. It also provides you with a great deal of information about them! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

Shawn, This sounds like a great way to start building rapport with the prospective student. Great job! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

Rob, This sounds like a great technique! Thank you for posting! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Phone Personality

Thank you for sharing, Shawn! What do you think you can do to alleviate your nervousness in these situations? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

Thanks for sharing, Rob! It sounds like you found a solution that takes into account the feelings of both the prospective students and the callers. Great job! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

Thanks for sharing, Shawn! How do your students usually respond when you excuse yourself to take a call? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

Thanks, Shawn! It's great that the size of your campus allows you to be available to answer calls. Keeping a call log is a great start to putting a process in place. It will allow you to analyze trends and identify any areas of breakdown in your admissions methods. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

Daulphine, Thank you for your post! I'm a big advocate of modeling positive body language. When doing this, do you find that students tend to follow and adapt their body language to match yours? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Thanks for your post, Daulphine! Face to face communication certainly makes understanding the other person much easier. It demonstrates great self-awareness that you realize the areas in which you need work. With continued practice, you'll achieve the same comfort with telephone conversations as you do with face to face! Dr. Jean Norris

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