Donna Hunter

Keeping course records.
Communicating with students.
Counseling students.
Dealing with undesirable behavior.
Resolving student conflicts.
Minimizing student attrition.

Identify those learners who are not active participants.
Coordinate the learning activities in such a way that the shy and reluctant learners are lured to participate even though the quality and quantity of their participation can be regarded as being only moderately active.
Create small groups for at least some of the projects. This will provide a less intimidating learning environment in which shy learners are likely to feel more comfortable to express their views and ask questions.

Introducing yourself and having students introduce themselves to the instructor and peers.

Accessibility and Technical Support is very important for online learners as well as instructors.

well said