Heidi Coleman

Active listening is so important when engaging with anyone, by listening to understand, and comprehend.  I find myself at times being on mute so I can allow the other person to say what they need to say so I do not interrupt them. Many times, I take notes so I can revisit their comments or statements with questions. This learning has been very insightful and allowed me to see how far I have come with my active listening skills in general. 

After looking at the difference between Empathy and Sympathy, I have a better understanding of how to phrase a question or comment. 

Realizing there are many forms of communication and everyone person does not communicate or comprehend the same way; it's very important to take your time to listen and explain information to conveyed to the listener. You can have two individuals listen to the same message and walk away with different interpretations. 

Being that I worked in the higher education field for so many years specifically online, I could not remember hearing about the School Safety Enhancements Act, I am guessing it did not apply at the time. Once the school became affiliated with a traditional brick and mortar, we started getting notifications of different emergency activities happening. I would get notifications sometimes early in the morning. Which I thought was very informative to let not only the students know, but anyone associated with the college know also. I am glad that have things such as this in place to help, its… >>>